FREQUENTLY ASKED QUESTIONS

Vegas Tours has been operating long before 1999 officially. In fact, Vegas Tours has been booking tours officially as Vegas Tours since the late 1980s and we’ve been online as Vegas Tours.com since the early 2000s

Vegas Tours history includes starting on a shoestring budget on the streets of Las Vegas back in the ’80s and once operated directly on the Las Vegas Strip in a Hotel Lobby next to Chilly Peppers Restaurant greeting customers face to face and booking tours and satisfying clients from all over the world.

Vegas Tours website has been in operation since the early 2000s. Our Vegas Tours.com website is now our choice of operating and can be traced back to the early 2000s on the “Way Back Machine” web and verified by our name’s registration date.

Our combined team experience is over 50 years of making our Las Vegas guest “Once in a Life Time Adventures” come true with each and every guest we have booked. We are committed to our clients and guests to have only the best and most wonderful adventure experience.

A special note of interest: One of our Vegas Tours.com team members actually worked to help guild the Indian BBQ at the Grand Canyon West Rim way back in the late 70s and also help start one of the biggest airline services to the Grand Canyon. We know our tours and we honor our guests with our knowledge.

Yes, Vegas Tours offers deep discounts. Our motto has always been “Never Pay Retail” – “Book Now and Save” while still delivering quality adventures at discounted prices.

Vegas Tours.com offers really deep discounts on “the most popular tours” to Grand Canyon, Hoover Dam, Valley of Fire, Red Rock Canyon, Death Valley, Area 51, Hollywood, and Vegas City Tours as well.

We are contracted with only the best quality Award Winning tour providers and have been working with the same quality tours for over 20 years.

Vegas Tours.com offers only High-Quality Award Winning Tours and to the most popular of destinations such as Grand Canyon West Rim, Grand Canyon South Rim, Hoover Dam, Valley of Fire, Red Rock Canyon, Death Valley, Area 51, Hollywood and many others.

We also offer deep discounts to our Vegas guests like yourself using only the best 5 Star Tour Operators in Las Vegas thus assuring you the client a Quality Life Experience at less than retail prices.

We are contracted with only the best quality Award Winning tour providers and have been working with the same vendors for over 20 years.

Vegas Tours.com can also help you sort it all by phone or by email if you have any doubts or questions. Vegas Tours.com can help you find that specific destination for your preferred time and tour day and also help you find just the right tour that fits your preferred method of travel, budget, and or interest. All at our Discount Pricing.

Need more reasons? See below:

1. Vegas Tours.com offers quality tours at a discount that you can’t get even if you go direct to the provider.
2. On Vegas Tours.com we offer only Quality 5 Star Tours that you need not worry if you’re getting the best of the best for the value.
3. The Vegas Tours.com website displays all the top-rated tour providers in Las Vegas. No need for you to pour all over the internet looking for your perfect adventure at the right price.
4. Vegas Tours has no Hidden Fees or taxes, you only pay the price you see for the tour.

Vegas Tours.com website is safe and secure to book your adventure of a lifetime. We respect your privacy and would never sell or give your private information to anyone. All inputted information is encrypted and safe from prying eyes on our safe and secure server.

Tour disputes are rare however in the event you have a dispute and you booked with us at Vegas Tours.com, you’re in a win-win situation.

Booking with Vegas tours.com makes us your first source of contact to start addressing your concerns and we will work with you to get them resolved. All it takes is an email or phone call to get the ball rolling and we are on it on your behalf.

Normally tours are never canceled but in the rare event, your tour is canceled then Yes, you can expect a refund if a tour is canceled by no fault of your own including inclement weather, tour operator issues, vehicle malfunctions, turnout participation or other unforeseen issues directly related to the tour provider or your tour destination. Vegas Tours will work in your favor to get you any refund due to you for such instances.

To reserve your time and place on the tour, a valid credit is required when booking the tour. The credit card you use will not be charged but your reservations are set!

Immediately upon securing your reservation, you will receive a confirmation email with a photo description of your tour, the amount of the tour, the number of passengers you selected as well as confirming the time and date of your tour.

Once we receive your reservation/booking we will send you another email containing your E-Ticket and proof of your reservation and place on the tour.

When you arrive on the day of your tour you present your E-Ticket and pay in person using the same card or a different card or cash or approved traveler check. It’s totally up to you. It’s just that simple and safe.

In the event, you change your mind or can not make the tour date you simply cancel the tour within 24/48 hours ( depending on the tour) of your assigned tour date absolutely free and you will not be charged with any cancellation fees.

If you decide to wait until you arrive in Vegas you risk the following:

1. The tour you wanted is sold out completely or the day and time you choose will be sold out.
2. You will miss out on all the discounts available from Vegas tours.com and you most likely pay full price for your tour.
3. You can never find as many tour selection in one place in Vegas as on Vegas Tours.com
4. Hotels and Strip Vendors charge Full Retail for the same exact tour we have discounted at Vegas Tours.com site.
5. Why wait when you can Book Now and SAVE with guaranteed reservations. If you change your mind you can cancel later. We offer a “No Questions Ask”- “Free 24/48 Hr Cancellation Policy” on our tours. Don’t be this Someone: Someone new to Vegas from another town or country tries to go out on their own and locate only the “5 Star Good Guys Tours” and find that tour available on their perfect tour time and tour day.The newcomers will have to navigate through all the “street tour hustlers” “timeshare operators” and Hotels Concierge that charge full retail and possibly misrepresent the tour. This is what’s known in Las Vegas as a Crap Shoot.In a word: Don’t wait last minute Book Now as Save, Remember you can always cancel for any reason. Vegas tours offer Free Cancellations if canceled within 24 to 48 hrs of the tour day.

If for any reason you need to cancel a tour you only need to give notice to the tour provider within that time of 24 / 48 hrs and the tour is canceled at no additional cost to you.Every tour we list has a 24 or 48 hr Free Cancellation Policy. This means you are free to cancel any tour that you have reserved within the allotted time of 24 or 48 hrs of the tour start date and without any fees or questions asked.

Each tour has the 24/48 hr time requirement listed in the description and or bullets points so you will know what your tour policy requirement is.

However, All confirmed reservations are subject to being charged the full retail value of the tour if not canceled within the appropriate time allowance.

No refund will be given for cancellations or changes made with less than 24-hour notice and with some providers 48 hours is required.

Please see the cancellation policy in the bullet points on the tour description page under “What’s Included”. No refunds will be given for those failing to show up on tour departure day without providing notice in the time allocated by each provider.

Vegas Tours.com urges you to compare prices elsewhere. Check all over the web and if necessary call the tour providers directly and see if the will give you a better rate. If you find the same tour we offer for less and still want to book with us shoot us an email with the tour name and a pasted copy of the URL in your email and we will do our best to match or beat the competitive price.

Please also include the tour provider’s name and website where you found the tour. We will respond immediately to receiving your email with a response and possibly more savings.

If you see another tour on a different site you want to go on please notify us and we will try to get you the same tour for less.

Each tour varies on the duration and time it takes to complete the tour and arrive back at your hotel or pickup location.

The time the tour takes is also dependent upon the destination your going to and the transportation you choose to take.

All Tours have the Durations located prominently within the descriptions.

Please Note: The duration of the tours are approximate.

If you ever have any special needs or special requests or need assistance with a reservation please feel free to contact a member of our expert staff and we will do our best to accommodate you. 866-21-TOURS or email us at sales@vegastours.com

Book Early to avoid last-minute high prices and sold out dates and times

1. Tours, dates and times you prefer can sell out fast but with Booking Early you have more tour dates, tour times and destinations to choose from.
2. Booking Now before you arrive with Vegas Tours saves you money and will help you avoid being at the mercy of the Hotel Concierges and Strip Tour Kiosks that sell the tours at full retail knowing you have very little choices.
3. Vegas Air Tours have a 24 Hour no-fee cancellation policy on most of our tours in case you have a change of plans.
4. Vegas Air Tours has 24-hour support to help you in case of any last-minute changes.

Tour Reservations Policies & Regulations
PURCHASE & CANCELLATION POLICIES – All transactions will be conducted in the United States

All tour pricing is all-inclusive meaning there will never be any additional charges or fees of any kind once tours are booked. Please see complete tour descriptions for exact details as to what is included in each particular tour.

Full payment of tours is due on the day of the tour experience. Credit Cards will not be charged at the time of booking only authorized. In the event we are unable to obtain an authorization on the credit card submitted, an attempt will be made to notify you via the email address you provided. If authorization can not be obtained your reservation will be canceled.

Full payment for all tours must be made prior to the tour experience and can be made on the day of the tour with any valid credit card, recognized traveler’s checks or cash. Prices for tours and availability are not guaranteed until full payment has been received.

All confirmed reservations are subject to being charged the full retail value of the tour if not canceled within the appropriate time allowance. No refund will be given for cancellations or changes made with less than 24-hour notice and with some providers 48 hours is required. Please see the cancellation policy in the bullet points on the tour description page under “What’s Included”. No refunds will be given for those failing to show up on tour departure day without providing notice in the time allocated by each provider.

For Tour Cancellations and/or a need to change your tour itinerary. Please call Vegas Tours at 866-21-TOURS and speak to a Vegas Tours representative to make the necessary changes.

There is no guarantee of tour availability until the time of booking. Tour itineraries and destinations are subject to change at any time without notice.

Vegas Tours reserves the right to cancel any tour due to due severe weather, unsafe conditions, government restrictions or acts of God.

A FULL Refund will be given if any tour is canceled by Vegas Tours for reasons as stated above.

It is your responsibility to contact Vegas Tours one day (24 hours) prior to the tour departure to reconfirm selected tour, pick-up location and times; our local Las Vegas number is 702-236-7920 (Nationwide Toll-Free 1-866-21-TOURS).

It is your responsibility to ensure that you and your party are in the correct pick up location at the correct time as stated on your tour confirmation form. Please be prepared to depart for your tour 15 to 30 minutes prior to the scheduled pick-up time

Vegas Tours reserve the right to alter, modify or cancel a tour for any reason. Vegas Tours and BWI/USA Inc or any of its subsidiaries are not responsible for any delay, cancellation, itinerary or schedule change.

It should be noted that: Tours may include some element of risk on your part and Vegas Tours, BWI or any of its subsidiaries assume no risk associated with the tours.

The duration of tour hours is approximations.

If you ever have any special requests or need assistance with a reservation please feel free to contact a member of our expert staff and we will do our best to accommodate you. 866-21-TOURS or email us at sales@vegastours.com